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dpanter
Mallcore Kid

Joined: Sun Nov 27, 2011 9:13 am
Posts: 5
Location: Sweden
PostPosted: Mon Apr 19, 2021 7:16 am 
 

Hi, ran into a catch-22 moment...
Changed email and password on the website, not getting any confirmation email (checked spam folder) and can't log in any more. The forum login still works with the old info. I'm using the email domain @opayq.com and I'm guessing it may have been blacklisted.

Any assistance would be appreciated, cheers!

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HellBlazer
Metalhead

Joined: Sat Aug 10, 2002 6:48 am
Posts: 2074
Location: Canada
PostPosted: Tue Apr 20, 2021 9:32 pm 
 

Hmm, is the email in your profile a real address? It looks like a random jumble of letters... If so, do you have a way to whitelist mailer@metal-archives.com to make sure you receive the email?

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dpanter
Mallcore Kid

Joined: Sun Nov 27, 2011 9:13 am
Posts: 5
Location: Sweden
PostPosted: Wed Apr 21, 2021 10:58 am 
 

Yes it is correct.
I'm using Blur since many years now, it can generate email aliases that look like that.
Emails are forwarded to a proper account that I never disclose. Whitelisting isn't a problem.

Got a unique email for every account these days, thanks hackers everywhere... dnt.abine.com if you want to check it out.
If there's ever any spam from one of the aliases, poof deleted - plus I'll know exactly where it came from.

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HellBlazer
Metalhead

Joined: Sat Aug 10, 2002 6:48 am
Posts: 2074
Location: Canada
PostPosted: Wed Apr 21, 2021 12:20 pm 
 

OK, so try whitelisting that address and then request another confirmation email with the password reset form.

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dpanter
Mallcore Kid

Joined: Sun Nov 27, 2011 9:13 am
Posts: 5
Location: Sweden
PostPosted: Wed Apr 21, 2021 2:51 pm 
 

Sadly doesn't seem like anything is being sent.
Confirmation emails sometimes take a while to arrive but I generally don't expect several hours or days wait.
I also double-checked the inbox with Blur's website to see if any emails haven't been forwarded. Alas, nothing there.
Message seen when using the reset password form:
Quote:
We found your account, but it has not been activated, so we cannot reset your password.
However, we have resent the activation email. Please click the activation link in this email to activate your account before continuing.

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HellBlazer
Metalhead

Joined: Sat Aug 10, 2002 6:48 am
Posts: 2074
Location: Canada
PostPosted: Wed Apr 21, 2021 10:19 pm 
 

Hmm, OK. I re-activated your account manually. You can use the jumble of characters from your email address (before the @) as the temporary password, and then change that to whatever you want in your profile.

Let me know if you're still having issues.

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dpanter
Mallcore Kid

Joined: Sun Nov 27, 2011 9:13 am
Posts: 5
Location: Sweden
PostPosted: Thu Apr 22, 2021 5:24 am 
 

Quote:
Error:
Access denied
Invalid username and/or password, please try again.

Well, different error at least... tried clearing cookies, another browser, tried old password.
I have enabled email notifications in the forum and they work fine.

edit: I'm assuming the email addresses registered to my account are the same for both website and forum.

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HellBlazer
Metalhead

Joined: Sat Aug 10, 2002 6:48 am
Posts: 2074
Location: Canada
PostPosted: Thu Apr 22, 2021 11:34 am 
 

dpanter wrote:
Quote:
Error:
Access denied
Invalid username and/or password, please try again.

Well, different error at least... tried clearing cookies, another browser, tried old password.
I have enabled email notifications in the forum and they work fine.

edit: I'm assuming the email addresses registered to my account are the same for both website and forum.


Uh, sorry, I'm dumb. I'll PM you a new password.

Hmm, so you receive the forum emails but not the main site's? Interesting...

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dpanter
Mallcore Kid

Joined: Sun Nov 27, 2011 9:13 am
Posts: 5
Location: Sweden
PostPosted: Thu Apr 22, 2021 3:18 pm 
 

Top work, logged in with the fantastic password and could change it as well.

Cheers!

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